SPECIAL NOTE: BECAUSE WE MAKE OUR CANDY FRESH TO ORDER, ALL ORDERS MAY TAKE UP TO 48 HOURS FOR PROCESSING. FEDEX EXPRESS DOES NOT SHIP OVER THE WEEKEND. CALL TO CHECK ON SHIPPING DATES IF YOU ARE UNSURE OF THE TIMING.
We're unfortunately unable to guarantee Express shipping delivery dates for Hawaii, Alaska, or APO/AE addresses. If you have any additional questions, feel free to call us from 10am to 7pm CST at (800) 344-9773.
|Shipping Method||For Delivery by Dec25th, order by:|
|FedEx Ground/ Home||December 17th by 12pm CST|
|FedEx Express 2Day||December 19th by 12pm CST|
|FedEx Express Overnight||December 22nd by 12pm CST|
All online orders may take up to two business days to process for shipment.
If in doubt about processing time, or if you would like us to delay shipment, please email or call us and we will be glad to help. As always, we will do our very best to ship your order as quickly as possible for Holiday delivery.
General Shipping Information
Shipping & Handling Costs:
Charges for for FedEx Ground, FedEx Express Saver, FedEx 2Day shipping and FedEx Overnight Express will be automatically calculated based on the shipping zipcode.
Shipping charges apply separately to each shipping address.
Canada? Alaska? Hawaii? Puerto Rico? Guam?
Unless specified, all orders will be processed and prepared to ship within 24-48 hours of your order being received.
When placing an order for a major holiday, please order early. Because all of our candy is hand made without preservatives the day it is shipped, we may reach our kitchen capacity during big holidays. Ordering early will help to ensure that your order is shipped on the day you request.
We generally ship Monday through Thursday and try to ship orders as soon as we receive them. Orders placed after 2pm Thursdays will not be shipped until the following Monday. This is to avoid having the candy sit in a FedEx warehouse over the weekend, and to ensure the freshness of our product when it arrives at its destination.
While we will always do our best to get your package to its destination on the day you request, there are no guarantees, only estimates. All ground shipping estimated times are just that: estimates. For important events in a time-crunch, 2-Day or Overnight Express shipping is the best option.
Please enter and double check all recipient information.
Please note that we are not responsible for misdirected packages due to misinformation provided by you.
When placing multiple orders to multiple addresses, please note that shipping charges are per recipient. Customers will be charged the 4% State Sales Tax for shipping addresses in Louisiana. Addresses in Orleans Parish will also be charged an additional 5% for the Parish Sales Tax.
FedEx Ground Service
Our default shipping method is FedEx Ground. Orders shipped using Ground service will arrive in 2 – 6 business days depending on how far it has to travel. Allow 7-14 days outside of the continental US. Saturday delivery is available with FedEx Ground shipping for residential addresses only. Specific delivery dates are not guaranteed when using Ground service.
FedEx 2 Day Service
Orders shipped using 2 Day Service will arrive in 2-3 business days. There is no Express delivery on weekends or holidays. If you order on a Thursday, Friday, or within one day of a holiday, we will not ship your order until Monday unless you call to tell us otherwise. Please note that the day the package is shipped does not count as one of the “2 Days.” (For example, packages shipped 2-Day on Monday will arrive Wednesday)
FedEx Overnight Service
This method is always available and encouraged during the warmer months. Orders will be shipped overnight and guaranteed to arrive by 7pm the following day, not counting weekends. There is no Express delivery on Sundays or holidays. Early morning and Saturday delivery is available in limited areas, by request, at an additional charge. Please call/email us for more information on this service or to schedule delivery.
Warm Weather Shipping
Many of our candies can take the heat just fine; in fact Pralines are built for the steamy New Orleans weather, as are fudge, brittles, nuts, and taffy. Any candy made with chocolate (except for chocolate pralines and fudge) will melt in transit once the outdoor temperature rises above 80. If you need your chocolate during those warmer months we offer special warm weather packaging for an additional $5, which protects chocolate from melting during shipping. You candy will be packaged with Styrofoam and a cold gel-pack. Shipments outside of Zones 1&2 (see FedEx zone chart) will need to be shipped via 2-Day Express, as the cold-pack only stays cold forup to 48 hours.
Tracking your Order
When you order online, you will receive a confirmation email containing the tracking number once the package is shipped. You can track the package by going to the following web address: http://www.fedex.com/us/pckgenvlp/track/index.html
If you cannot find the shipping info email, be sure to check your junk mail box, as they may have been caught by the spam filter. If you still can’t find it, feel free to email us or call our 800 number for our help.
We are committed to customer satisfaction, and handle each case individually. Refunds will be provided in the case of spoilage, damage, or error on our part. We cannot offer refunds on orders that are lost or misdirected due to incorrect address information provided by the customer.